best for small must for all

Fonebell Call Center Software Improves First Call Resolution Rate

Posted by : Sumit Ruhela on | Apr 08,2015

Fonebell Call Center Software Improves First Call Resolution Rate

Fonebell, a call center software provider in India is all set to serve its valued clientele and stakeholders to let them improve first call resolution rates. In just one year since its inception, this company has been providing high-end call center solutions that have helped business to witness tremendous growth and development from 360 degree.

In what can be interpreted as an unprecedented initiative, Fonebell has come back hard on improving the customer experience every time when they call the business. It is a given trend that customers likes to get a promising resolve at the first call and if any business does that, in that case, their prospect of growth multiplies by four fold. The company knows this fact and they have carved out few software that would come with highly promising features to help businesses develop and grow with sky being the limit.

The Fonebell Contact Center service package, this customized call center software solution is meant for all those call centers that have more than 50 agents serving its niche.

This is a limited period offer package and in this package you would be getting latest high-end solution to myriad calling problems that business faces. With the help of Inbuilt Inbound Recording, RingAll (Blast All), Fine Me/Follow Me, Supported Call Traffic, it will certainly be the best first call experience for callers. It is also believed that such an initiative at the hands of Fonebell would be helping innumerable businesses improve their service experience by vast margin.

The Co-founder and Vice President of Fonebell, Sumit Ruhela said, “we are looking forward to improving the way customers feel when they call and when the resolve is generated at the first call, it is there where business builds reputation and market.”

The Co-founder further added, “We know that such a pursuit looks ambitious, however, we have not given up and we will introduce more software solutions in the near future to further serve our clients in the best possible way.”